Effective Date: June 15, 2026

Blush Pony Studio, a DBA (Doing Business As) of Valorise Holdings LLC ("Blush Pony Studio," "we," "our," or "us"), is committed to providing high-quality custom artwork and exceptional customer service. Because every project is custom-designed and created specifically for each client, our refund policy differs from that of traditional retail businesses.

By booking our services, purchasing products, or placing an order, you agree to the following Refund Policy.

Cancellations & Refunds

Clients may cancel a project at any time by providing written notice via email or another mutually agreed-upon written method.

Refund eligibility depends on the stage of the project at the time of cancellation.

Before Materials Are Purchased

If a project is canceled before any materials have been purchased or ordered and before work has begun, the client is eligible for a full refund of all payments made.

After Materials Are Purchased

If materials have been purchased, ordered, or otherwise committed specifically for the client's project, any refund will be reduced by the actual costs incurred, including but not limited to:

• Materials and supplies

• Shipping and delivery charges

• Special-order fees

• Supplier restocking fees (if applicable)

• Mileage or travel expenses incurred to purchase or collect project materials

• Payment processing fees that are not refunded to Blush Pony Studio

Receipts or documentation may be provided upon request.

After Work Has Begun

Once project work has begun—including but not limited to consultations beyond the initial estimate, design development, digital mockups, revisions, surface preparation, painting, or installation—the client is responsible for payment for all work completed up to the date of cancellation.

Any refund, if applicable, will be calculated after deducting:

• Labor already performed

• Materials purchased

• Applicable expenses listed above

Completed Projects

Because each project is custom-created, refunds are not available once the project has been completed and accepted by the client.

Clients are encouraged to inspect the completed work before final payment is made.

If a workmanship issue exists, Blush Pony Studio will make reasonable efforts to correct issues directly related to our workmanship.

Design Approval

Clients are responsible for reviewing and approving all mockups, layouts, colors, spelling, and design details before production begins.

Once final approval has been given, changes requested afterward may result in additional charges and are not grounds for a refund.

Minor variations between digital mockups and finished hand-painted artwork are normal and should be expected.

Temporary Window Artwork

Window paintings are intended to be temporary artwork.

Their lifespan depends on weather conditions, sunlight, cleaning methods, and environmental exposure.

Blush Pony Studio does not guarantee a specific lifespan for temporary window artwork unless otherwise agreed to in writing.

Damage After Completion

Refunds will not be issued for damage occurring after project completion due to circumstances outside our control, including but not limited to:

• Weather

• Wind

• Rain

• Hail

• Vandalism

• Accidental damage

• Pressure washing

• Improper cleaning methods

• Building movement

• Normal fading or wear over time

Digital Products

Due to the immediate nature of digital downloads, all sales of digital products—including templates, digital artwork, and downloadable files—are final.

Refunds, exchanges, or cancellations are not available once a digital file has been delivered or downloaded, except where required by law.

Physical Products

All physical products are carefully inspected before shipment.

Blush Pony Studio is not responsible for loss, theft, delays, or damage caused by the shipping carrier after an order has been accepted and is in the carrier's possession. Any claims for damage incurred during transit should be filed directly with the shipping carrier. We will gladly provide any documentation reasonably necessary to assist with the claims process.

Chargebacks

If you have a concern about your project or order, we ask that you contact Blush Pony Studio first so we have the opportunity to resolve the issue.

Initiating a chargeback for services that have been provided in accordance with a signed agreement may result in collection efforts or legal action where permitted by law.

Contact Us

If you have questions regarding this Refund Policy, please contact:

Blush Pony Studio
A DBA of Valorise Holdings LLC

📧 blushponystudio@gmail.com

📞 (423) 481-0885

🌐 https://www.blushpony.studiO